Question 1

WHAT DOES THE LIMITED WARRANTY COVER?

Accepted Answer

OVO does not warranty glass, normal wear and tear, or damages caused by accident or abuse.
 
To obtain service, email support@ovoshisha.com or go to ovoshisha.com/warranty
You will be required to provide proof of purchase details and the Object itself when making a claim under this warranty.
 
Do not attempt to open the OVO DOPE 360 base.
 
This will immediately void the warranty for your product.

Question 2

HOW LONG IS THE PRODUCT WARRANTED?

Accepted Answer

The Limited Warranty Period begins on the date the product was purchased by the purchaser and lasts for 14 days.
 
A claim under this warranty is only eligible if it is made within the Limited Warranty Period.

Question 3

WILL THE LIMITED WARRANTY ALWAYS APPLY?

Accepted Answer

This Limited Warranty shall NOT apply:
 
•  To any OVO-branded Products that are resold by the Purchaser or that are purchased from unauthorized resellers or unauthorized retailers.
 
OVO does not authorize resellers to sell on online marketplaces such as Amazon, eBay or Walmart ext..
 
•  Where a Product’s lack of performance is due to the Purchaser’s failure to properly maintain the Product.
 Please visit https://www.ovoshisha.com/support for support.
 
•  If the Product has been used with aftermarket accessories such as mouthpieces that have not been approved or endorsed by OVO.
 
•  If damage to the Product is cosmetic, including scratches and dents, or if lack of performance is caused by normal wear and tear or normal aging of the product.
 
•  If OVO determines that the Product has been improperly used, altered, or tampered with in any way.
Purchaser assumes the risk or liability for loss arising from misuse, alteration of Product, or failure to follow instructions provided in user manual.
 
•  If warranty claim is made fraudulently or by misrepresentation.
•  If the serial number on the product has been deliberately altered, defaced, or removed.

Question 4

HOW WILL OVO MAKE THINGS RIGHT?

Accepted Answer

If a valid warranty claim is made during the Limited Warranty Period, OVO will repair or replace at its sole discretion, any defective Product free of charge.
 
Replacement products may be a refurbished or a reconditioned Product of the same model.
 
All Products and parts that are replaced become the property of OVO.
 
OVO can only ship replacement or repaired products to the country where the original Product was purchased.

Question 5

WHAT SHOULD I DO IF I THINK MY PRODUCT IS DEFECTIVE?

Accepted Answer

To request service under this warranty, contact OVO at support@ovoshisha.com or ovoshisha.com/warranty, and a OVO representative will provide instruction on how to proceed.
To make a claim under the Limited Warranty, you must provide the defective Product and a copy of the original receipt of purchase to OVO for inspection.
The receipt of purchase must indicate the pProduct purchased, price paid, date of purchase, and name of merchant.
To make a claim under the Limited Warranty, you must also obtain an  Return Merchandise Authorization (RMA) number from OVO Support before returning a product.
Products returned without an RMA number are not processed and will be returned to you or destroyed.
OVO will provide a pre-paid shipping label for purchasers within France.
International returns must be paid for by the customer.
Returns must go to the address included on the return label or provided by OVO Support.
If items are returned to any address other than the specific address provided by OVO Support, OVO cannot guarantee that the item will be located and processed for warranty support.
Please return only the part specifically requested by OVO Support, not the entire device.
Postal service carriers require that all items be cleaned prior to mailing. If items are mailed to OVO uncleaned, OVO will, in its sole discretion, either dispose of the item or charge a 100€ cleaning fee before returning the item.

Question 6

WHAT HAPPENS WHEN I RETURN MY PRODUCT?

Accepted Answer

Once the item arrives at the address specified by OVO Support, it will be inspected for any possible defects.
 
The OVO Support Representative that coordinated the return will contact you once they receive the results of the investigation.
 
If the item is deemed defective, it will be replaced/repaired under this warranty.

SUPPORT

KONTAKT
support@ovoshisha.com

Folgen Sie uns

Newsletter

SUPPORT

KONTAKT support@ovoshisha.com

Folgen Sie uns

Newsletter

KONTAKT
support@ovoshisha.com