Question 1

Do You Ship Internationally?

Accepted Answer

Yes we ship via an International Carrier.
Please be aware that placing an international order online does incur customs and duties based on the country where you are located.
We are unable to estimate the amount that customs in any given country will charge upon receipt.

Question 2

Can I Change Or Cancel My Order?

Accepted Answer

Due to our automated systems we cannot edit or cancel an order once it has been placed. Please contact our OVO support team if you wish to return your order for a refund.

Question 3

Can I Change My Shipping Address For My Order?

Accepted Answer

Due to our automated systems we cannot edit a shipping address once the order has been placed & submitted.
Please be sure to thoroughly proof-read your information before submitting your order.

Question 4

How Do I Return My ovoshisha.com Order?

Accepted Answer

An OVO order is eligible for a refund so long as the item has never been used and is returned in its original, sealed packaging within 14 days of the original purchase date.
You must pay the cost of shipping to have the item returned to our warehouse.
If you are looking to return an order for a refund, please contact OVO Support for further assistance.

Question 5

How Long Will My Order Take?

Accepted Answer

Orders take 2-4 business days to process prior to shipping, followed by and additional 3-5 business days for delivery.
There are no express or upgraded shipping options. 
Once an order has been submitted, it cannot be cancelled or edited.
OVO does not ship on weekends.  
If an order is placed on a Friday, it will be processed the following Monday.
Due to COVID-19, we regretfully cannot guarantee arrival times for shipments.

Question 6

How Can I Track My Order?

Accepted Answer

If you’ve received your tracking information, your order has been successfully processed from our facility.
If you do not see any updates within 5-7 business days of receiving the tracking information, please contact OVO Support.

Question 7

What Do I Do If My Package Is Lost?

Accepted Answer

If your tracking information shows as “delivered” but you have not received the item we always suggest seeing if the package was possibly left with a neighbor. 
 
All orders need to be signed for by someone 18 or older in order to be marked as complete.
 
If you are not able to locate your shipment, please contact our support team right away so they can take the appropriate steps in finding your package.
 
Note that missing shipments must be reported to us within 24-48 hours of the tracking showing “delivered” for our team to help.
 
Please note our team is not authorized to refund/reship until we hear back with the results of the investigation.

APOYO

SOPORTE DE CONTACTO

support@ovoshisha.com

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